Privacy & your data

You're in control of what Hook remembers about you. Go to Profile → Edit profile and open the Privacy & your data panel.

What the Companion remembers

When "Let my Companion remember me" is on, the Companion saves things like your goals, reflections, and milestones so it can pick up where you left off between sessions. Turn it off any time to stop new memories being stored — your conversations still work, they just won't add to your long-term memory.

Email preferences

Open Profile → Privacy & your data → Email preferences to choose exactly which emails you get (every notification email links straight here too). You're in control without having to unsubscribe from everything:

• Email me about my community — the master switch for optional emails. Off means none of the categories below are sent.
• Reminders & events — event reminders and gentle re-engagement nudges.
• Activity & achievements — badges you earn and new members joining your community.

🔒 Account & security emails are always on. Password resets, sign-in alerts, and billing receipts are sent for your safety and can't be turned off — so please adjust your preferences above rather than marking these as spam, or you might miss something important.

Download your data

Click Download to get a single JSON file with everything Hook holds about you: your profile, posts and comments, reactions, course progress, points and badges, Companion memories and conversations, check-ins, event RSVPs, and notifications.

Delete your account

Delete account permanently removes your account and all of your data — profile, posts, comments, and memories. This can't be undone, so we ask you to confirm first.

If you're a coach, account deletion is disabled to protect your community and its members. Close or transfer your community first, then contact support.